Privacy Policy

This Privacy Notice for SrankBazaar (Trademark) ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

Questions or concerns?

Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at support@srankbazaar.com

Summary of Key Points

This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of Contents below to find the section you are looking for.

Table of Contents

  1. 1. What Information Do We Collect?
  2. 2. How Do We Process Your Information?
  3. 3. When and With Whom Do We Share Your Personal Information?
  4. 4. Do We Use Cookies and Other Tracking Technologies?
  5. 5. How Long Do We Keep Your Information?
  6. 6. How Do We Keep Your Information Safe?
  7. 7. Do We Collect Information From Minors?
  8. 8. What Are Your Privacy Rights?
  9. 9. Controls for Do-Not-Track Features
  10. 10. How Can You Contact Us About This Policy?
  11. 11. How Can You Review, Update, or Delete the Data We Collect From You?

1. What Information Do We Collect?

In Short: We collect personal information that you provide to us and information that is automatically collected when you use our Services.

Personal Information You Disclose to Us

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and services, when you participate in activities on the Services, or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

  • Names
  • Phone numbers
  • Email addresses
  • Usernames
  • Mailing addresses
  • Passwords
  • Billing addresses
  • Contact preferences

Location Data

We request access to your device's location for the following reasons:

  • **Personalized Search Results:** SrankBazaar provides location-based search functionality, allowing users to discover businesses and services in their vicinity. By collecting location data, we can enhance the relevance of search results, making it easier for users to find nearby listings and services.
  • **Business Listings in Your Area:** For business owners and service providers, location data allows them to better connect with local customers. This helps ensure that businesses are shown to users who are geographically close, improving the chances of business engagement.
  • **Advertising and Marketing:** We may also use location data to serve you ads relevant to your area. This includes promoting local businesses and services that might be of interest to you based on your geographical location.

The location data collected is stored securely and used solely for the purposes outlined above. You have control over location settings and can enable or disable location services at any time through your device’s settings.

Camera Access

We request permission to access your camera in the following scenarios:

  • **Business Listing Creation:** When users create a business listing on SrankBazaar, we allow them to upload photos directly from their device. Using the camera, users can take real-time photos of their products, business premises, or services. These images enhance the quality of the listing, making it more engaging and informative for potential customers.
  • **Product & Service Listings:** Similar to business listings, when users list products or services, they may wish to upload high-quality images. Camera access ensures that these images can be captured and uploaded instantly.
  • **Ad Setup and Profile Management:** Users can take photos for advertisements, or update their profile picture (DP) using the camera. This helps personalize the user’s presence on the platform and improve the authenticity of their business profile.

Camera access is solely used for the purposes of uploading images for business-related content and profile management. We do not use the camera for any other purposes, nor do we access your photos without your explicit permission.

Drive/File Manager Access

We require access to your device’s drive or file manager for the following reasons:

  • **Uploading Photos, Videos, and Documents:** When users list a business, service, or product, they often need to upload images or videos stored on their device. Access to your file manager allows you to select these files and upload them directly to SrankBazaar. This includes uploading media files such as:
    • Photos of products or business premises.
    • Videos showcasing services or advertisements.
    • Documents (PDFs, brochures, or certificates) that provide additional information about the business or service.

    By granting access to your file manager, we ensure that all necessary documents and media can be easily uploaded to enhance your business listing. We do not access any other files on your device without your explicit permission.

Application Data

If you use our mobile application(s), we may also collect the following information if you choose to provide us with access or permission:

  • **Geolocation Information:** We may request access or permission to track location-based information from your mobile device, either continuously or while you are using our mobile application(s), to provide certain location-based services. If you wish to change our access or permissions, you may do so in your device's settings.
  • **Push Notifications:** We may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt out from receiving these types of communications, you may turn them off in your device's settings.

This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes.

Sensitive Information

Some of the information we collect may be considered "special" or "sensitive" in certain jurisdictions, for example, your racial or ethnic origins, sexual orientation, and religious beliefs. We do not process sensitive personal information.

Payment Data

We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number and the security code associated with your payment instrument. All payment data is handled and stored by Razorpay. You may find their privacy notice link(s) here: https://razorpay.com/privacy/.

2. How Do We Process Your Information?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

  • **To facilitate account creation and authentication and otherwise manage user accounts:** We may process your information so you can create and log in to your account, as well as keep your account in working order.
  • **To respond to user inquiries/offer support to users:** We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
  • **To send administrative information to you:** We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
  • **To fulfill and manage your orders:** We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
  • **To enable user-to-user communications:** We may process your information if you choose to use any of our offerings that allow for communication with another user.
  • **To request feedback:** We may process your information when necessary to request feedback and to contact you about your use of our Services.
  • **To send you marketing and promotional communications:** We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences.
  • **To deliver targeted advertising to you:** We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more.
  • **To post testimonials:** We post testimonials on our Services that may contain personal information.
  • **To protect our Services:** We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
  • **To evaluate and improve our Services, products, marketing, and your experience:** We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.
  • **To identify usage trends:** We may process information about how you use our Services to better understand how they are being used so we can improve them.
  • **To determine the effectiveness of our marketing and promotional campaigns:** We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
  • **To comply with our legal obligations:** We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.

3. When and With Whom Do We Share Your Personal Information?

In Short: We may share information in specific situations described in this section and/or with the following third parties.

Data Processors

We may share your personal information with third-party service providers who help us operate our Services. These service providers are contractually obligated to protect your information and only use it for the purposes we specify. These service providers may include:

  • **Razorpay:** We use Razorpay to process payments. Your payment information is shared with Razorpay to facilitate transactions. You can find their privacy policy at https://razorpay.com/privacy/.
  • **Google Maps Platform APIs:** We may use Google Maps Platform APIs (e.g., Google Maps API, Places API) to provide location-based services. These APIs collect and process location data. You can find Google's privacy policy at https://policies.google.com/privacy.

Legal Requirements

We may need to share your personal information in the following situations:

  • **Business Transfers:** We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • **To comply with applicable law or respond to valid legal process:** We may disclose your information if we believe it is necessary to comply with a legal obligation, protect our rights or property, prevent fraud or other illegal activity, or protect the safety of our users or the public.

4. Do We Use Cookies and Other Tracking Technologies?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

**Types of Cookies We Use:**

  • **Essential Cookies:** These cookies are necessary for the website to function properly. They enable basic features like page navigation and access to secure areas of the website.
  • **Analytical/Performance Cookies:** These cookies collect information about how visitors use our website, such as which pages are visited most often and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
  • **Functionality Cookies:** These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize.
  • **Targeting/Advertising Cookies:** These cookies are used to deliver ads more relevant to you and your interests. They can also be used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They may be placed by us or by third-party advertising partners with our permission.

Managing Your Cookie Preferences

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject cookies. If you choose to remove or reject cookies, this could affect certain features or services of our Services.

You can usually find more information about how to manage cookies in your browser's settings or help menu.

5. How Long Do We Keep Your Information?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

6. How Do We Keep Your Information Safe?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. These measures include:

  • **Data encryption:** We use encryption to protect your data in transit and at rest.
  • **Access controls:** We restrict access to your personal information to only those employees and contractors who need it to perform their job duties.
  • **Security audits:** We regularly conduct security audits to identify and address potential vulnerabilities.
  • **Regular software updates:** We keep our software up-to-date to ensure that it is protected against the latest security threats.

However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. We cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

7. Do We Collect Information From Minors?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at support@srankbazaar.com.

8. What Are Your Privacy Rights?

In Short: You may review, change, or terminate your account at any time. Depending on your country, province, or state of residence, you may have certain rights regarding your personal information.

Right to Access and Rectification

You have the right to request access to your personal information that we hold and to request that we correct any inaccuracies in that information.

Right to Erasure ("Right to be Forgotten")

In certain circumstances, you have the right to request that we erase your personal information. This right may apply, for example, if your personal information is no longer necessary for the purposes for which it was collected or if you withdraw your consent to our processing of your information.

Right to Restriction of Processing

In certain circumstances, you have the right to request that we restrict the processing of your personal information. This right may apply, for example, if you contest the accuracy of your personal information or if you object to our processing of your information on grounds relating to your particular situation.

Right to Data Portability

In certain circumstances, you have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

Right to Object

You have the right to object to our processing of your personal information on grounds relating to your particular situation. You also have the right to object to our processing of your personal information for direct marketing purposes.

Withdrawing Your Consent

If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us using the contact details provided in the section "How Can You Contact Us About This Policy?" below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting Out of Marketing and Promotional Communications

You can unsubscribe from our marketing and promotional communications at any time by replying "STOP" or "UNSUBSCRIBE" to the SMS messages that we send, or by contacting us using the details provided in the section "How Can You Contact Us About This Policy?" below.

You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

Exercising Your Rights

To exercise any of your rights under this Privacy Notice, please contact us using the contact information provided in the section "How Can You Contact Us About This Policy?" below. We will consider and act upon any request in accordance with applicable data protection laws.

9. Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized.

As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. We will update this Privacy Notice if we change this practice in the future.

10. How Can You Contact Us About This Policy?

For any questions, concerns, or disputes regarding this Policy, users are encouraged to contact SrankBazaar’s support team at:

11. How Can You Review, Update, or Delete the Data We Collect From You?

Account Information

If you would like to review or change the information in your account or terminate your account, you can:

  • Log in to your account settings and update your user account.
  • Contact us using the contact information provided above.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

By using Our Website, Mobile Application, or Services, the User acknowledges and agrees to these terms & conditions.

Thanks & Regards,
Team SrankBazaar.

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